COMMACK, NY … June 15, 2016 … Autologic Diagnostics announced today the celebration of the first anniversary of its Assist solution, the world’s first and only fully integrated, cloud-based diagnostic support system. Assist combines the AssistPlus diagnostic device with real-time access to a team of brand specific master technicians around the globe. They work in concert to fix vehicles fast, improve productivity and increase revenue at repair shops around the world.
Autologic initially developed its proprietary master technician support concept several years ago, but the release of AssistPlus prompted the first fully-integrated diagnostics support system of its kind. This fault-to-fix support function spans more than 100 dealer-trained technicians, operating from offices in the U.K., U.S., Germany and Australia.
Autologic Assist addresses the ever-increasing complexity involved in diagnosing and repairing cars today, especially those challenges associated with complex European vehicles. By integrating expert knowledge and service, innovative software and the multifaceted AssistPlus device, Autologic Assist helps ensure that vehicle faults are both identified and fixed quickly.
“It’s a dual anniversary. I joined the company just as our revolutionary AssistPlus was launched. In the past year, we have seen many milestones, including the addition of eight new chassis to the device, improvement to the user interface based on customer requests and the provision of more than 200 data updates,” explained Jeremy Fry, Autologic CEO.
“With its Wi-Fi connectivity and integration into our Fault-to-Fix CRM platform, AssistPlus affords customers faster access to our unparalleled technical support teams. Probably the best evidence can be seen when our technical sales teams demo the device in a workshop and end up actually fixing a problematic car right then and there. Our industry is evolving at a rapid pace, and we are working at the same speed to further enhance our distinctive service offerings, such as the recently launched complementary AssistMobile app, with more exciting announcements coming soon. Soon we will present our 2000th AssistPlus unit to a lucky customers, which is a major achievement and yet another Autologic milestone to celebrate,” Fry concluded.
From the more than 300,000 cases submitted by customers in the past 12 months, Autologic’s 100+ Assist technicians providing support worldwide:
- Received in excess of 50,000 cases displaying fault codes from AssistPlus
- Identified 15,000+ individual fault codes
- Supported more than 1,200 different automobile models
- Successfully fixed 97.5% of all cases submitted
Autologic Diagnostics, based in the U.K. and the U.S., is a worldwide provider of the first and only fully integrated, cloud-connected aftermarket automotive diagnostic system, Autologic Assist, which helps workshops quickly identify faults in vehicles and repair cars faster. This “fault-to-fix, fast” approach quickly and correctly identifies vehicle problems the first time, with fewer dealership referrals, resulting in improved productivity, increased financial benefit, and enhanced customer satisfaction.
Autologic is the first and company to bring to market a diagnostic support system like Assist, joins — on a multi-functional device with one screen – online data resources and superior diagnostic tools together with real-time access to a team of expert technicians around the globe. Autologic Assist specifically diagnoses BMW, MINI, Mercedes-Benz, Volkswagen, Audi, Jaguar, Land Rover and Volvo vehicles, some of the world’s most complex vehicles.
From Assist Centres in the United States, United Kingdom, Australia and Germany, the Company serves more than 8,000 customers spanning 120+ countries. From the more than 300,000 cases submitted by customers in the past 12 months, Autologic’s 100+ Assist technicians providing support worldwide identified in excess of 50,000 fault codes, supported more than 1,200 different automobile models and successfully fixed 97.5% of all cases submitted.
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