Mobile App Affords Customers Easy Access to Company’s Global Support Team of 100+ Master Technicians
COMMACK, N.Y. … April 18, 2016 … Autologic Diagnostics, a worldwide provider of the first and only cloud-connected aftermarket automotive diagnostic solution that enables repair shops to quickly identify faults and repair cars faster, announced today the launch of its AssistMobile, which complements its recently introduced Autologic Assist solution. AssistMobile is available beginning April 18, 2016.
Launched in mid-2015, Autologic Assist, the first and only cloud-based, fully integrated automotive diagnostics support solution of its kind, is designed to serve the needs of aftermarket repair shops, particularly those focused on complex European cars. It spans a suite of capabilities that joins data resources and superior diagnostic tools together on one screen with real-time access to a team of master technicians simultaneously. Autologic Assist integrates knowledge and service from experts that possess significant Original Equipment Manufacturer (OEM) experience with innovative software and a multi-functional device (AssistPlus), helping ensure vehicle issues are diagnosed correctly the first time.
With the new AssistMobile app, Autologic Assist customers have another way in which to easily access the Company’s highly advanced technical support team from any iOS or Android device. Users can download the app via app stores relevant to their individual mobile devices.
AssistMobile affords users the ability to enter fault codes and provides ways to assess repairs, along with one-touch access to contacting tech support, all from one’s mobile device. Additionally, some of the standard functionality found on most smartphones today, such as camera capability and flashlight accessibility, present additional benefits when using AssistMobile.
A key feature of the new AssistMobile is its Vehicle Identification Number (VIN) barcode scan capability, which allows users to scan a VIN barcode with the integrated camera on their smartphone. Once captured, the app automatically records the VIN and takes users to the next prompt screen to input additional vehicle details. This dramatically expedites the entire diagnostic and repair process.
Furthermore, the app helps leverage the overall Assist capabilities throughout any repair shop. Using the AssistMobile app for diagnosis and direct communication to Autologic tech support, then frees up the AssistPlus device, making it available to another colleague concurrently. This maximizes productivity and efficiencies at the repair shop.
“We expect our new, intuitive AssistMobile app to improve the overall user experience for our customers. It was deliberately designed to streamline and expedite access to tech support, and provide our customers another vehicle by which to communicate directly with our seasoned technicians. Autologic is known worldwide for our superior technical support capabilities, which spans more than 100 master OEM-trained technicians around the globe. We have built a reputation based on our advanced technical capabilities and the app further leverages this expertise,” said Jeremy Fry, chief executive officer of Autologic.
“Additionally, the ability to scan VIN barcodes is going to vastly accelerate the diagnosis and repair process for our customers, creating an opportunity to increase revenue and fix cars faster. We believe our customers stand to benefit from yet another way access our renowned expert tech team, allowing them to perform even better diagnostics and repairs, and get from fault to fix, fast with Autologic’s integrated, cloud-connected Assist solution,” Fry explained.
Autologic Assist customers are able to find fault and fix cars fast with fewer mistakes and significantly less dealership referrals. In the short period since its global release, Autologic Assist is already reaping many benefits for customers; in fact, repair shop owners report that they have seen their daily car count rise by as much as 25% and increases in annual revenues of $100,000+.
Based in the U.S. and the U.K., Autologic Diagnostics is a worldwide provider of a cloud-connected aftermarket automotive diagnostic system, Autologic Assist, which helps mechanics and repair shops quickly identify faults in vehicles and repair cars faster. This “fault-to-fix, fast” approach quickly and correctly identifies vehicle problems the first time, with fewer dealership referrals, and results in improved productivity, increased financial benefit and enhanced customer satisfaction.
Autologic Assist is the first and only fully integrated diagnostic support system of its kind because it joins — on a multi-functional device with one screen – online data resources and superior diagnostic tools together with real-time access to a team of 100+ master technicians around the globe. Autologic Assist specifically is targeted to diagnosis BMW, MINI, Mercedes-Benz, Volkswagen, Audi, Jaguar, Land Rover and Volvo vehicles, some of the world’s most complex vehicles.
From Assist Centers in the United States, United Kingdom, Australia and Germany, the Company serves more than 8,000 customers spanning 120+ countries and specializes in catering to repairs primarily associated with European vehicles. In 2015, Autologic Assist technicians provided support worldwide, fixing more than 300,000 issues; identifying in excess of 850,000 fault codes; and, supporting more than 1,000 automobile models.
# # #